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Version: V12

How to Manage Surveillance Alerts

This guide shows you how to find surveillance alerts, investigate them in the inspector, and record a decision.

To learn what alerts are and how their lifecycle works, see Understanding Surveillance Alerts.

Prerequisites​

  • The surveillance permission on your account.
  • At least one surveillance camera that has produced alerts.

Open the Surveillance Alerts Page​

  1. In the Asset Library left navigation, expand the Surveillance group.

  2. Select Alerts.

    The page opens showing the most recent alerts from the last 7 days. The active window appears next to the alert count (for example, · Last 7 days); select it to open the filters and widen or change the range.

Search and Filter Alerts​

  1. To search by keyword, enter a term in the top search bar (it reads Search in Alerts) and submit. Search matches the detection type, the camera name, and note text.
  2. To filter, select the filter (funnel) toggle in the toolbar to open the filter panel.
  3. Set any of the filters:
    • Severity: High, Medium, or Low.
    • Status: New, Acknowledged, or Resolved.
    • Camera: select one or more cameras. Use the search box in the section to find a camera by name.
    • Min confidence: drag the slider to set a lower bound.
    • Time range: pick a From and To date.

Note: By default the page shows the last 7 days, which keeps it fast. To see older alerts, set an earlier From date — searching the full history is a deliberate choice. Clearing the dates returns to the last-7-days window.

The list updates as you change filters. Active filters appear as chips above the list. Select the × on a chip to remove that filter, or Clear all to reset.

Tip: Your filters, sort order, and page are kept in the page address. Copy the URL to bookmark or share the exact view, for example all high-severity weapon detections on one camera in a time window.

Sort and Page Through Alerts​

  1. Select the sort control in the toolbar and choose Most recent, Oldest, or Severity.
  2. Use the pager at the bottom of the list to move between pages.

Note: The page doesn't refresh on its own. Select the refresh button in the toolbar to pull in alerts that arrived since you opened the page.

Read the Timeline​

The timeline above the list has one lane per detection type, with each alert drawn as a bar at the time it occurred and colored by severity.

  • Select a bar to open that alert in the inspector.
  • Drag the handle below the timeline to resize it.

The timeline reflects the alerts on the current page, so it stays in step with your filters and paging.

Inspect an Alert​

  1. Select an alert row (or a timeline bar). The inspector opens on the right.
  2. Review the details: camera, detection type, confidence, severity, and times.
  3. Watch the evidence:
    • If a recording clip exists for the alert, it plays in the inspector.
    • If no clip exists yet, the inspector shows the live camera feed instead.
  4. Select the camera name to open the camera's full surveillance player at the moment of the alert.
  5. Scroll to the Activity section to see the full history: who acted, what they did, when, and their note.

Acknowledge, Resolve, or Mark a False Positive​

Actions are available both on each alert row and in the inspector. Which actions appear depends on the alert's current status.

  1. On the alert, select Acknowledge, Resolve, or False positive.
  2. In the dialog, enter a Note describing what you're doing or what you found. A note is required for Resolve and False positive; for Acknowledge it's optional.
  3. Select Confirm.

The alert's status updates and your note (if any) is added to the activity log.

Important: A note is required for Resolve, False positive, and Reopen, and can be up to 1,000 characters. Acknowledge lets you confirm without a note.

The available actions follow the lifecycle:

Current statusAvailable actions
NewAcknowledge, False positive
AcknowledgedResolve, False positive
ResolvedReopen

Reopen a Resolved Alert​

If a resolved alert needs another look — new information, or it was closed too early — select Reopen on the row or in the inspector, enter a Note, and select Confirm. The alert returns to the queue as New and the reopen is recorded in the activity log.

Edit a Note You Added​

You can fix a note right after you add it — to correct a typo or clarify what you meant.

  1. In the inspector's Activity section, find your most recent entry.
  2. Select the edit (pencil) icon on its right, update the text, and select Save.

Editing is intentionally limited so the record stays trustworthy. You can edit a note only when all of these are true:

  • You're the person who wrote it.
  • It's the latest action on the alert — once a newer action is recorded, earlier notes are locked.
  • It was written within the last hour.

If any of these isn't met, the Edit note option doesn't appear.

Acknowledge Alerts in Bulk​

  1. Select the checkbox on each alert you want to handle, or use the header checkbox to select every alert on the page.
  2. In the bulk bar, select Acknowledge all.
  3. Optionally enter a Note that applies to all the selected alerts, then select Confirm. A note isn't required for bulk acknowledge.

Only alerts that are still New are acknowledged. Any already-actioned alerts in the selection are skipped.

Note: Bulk actions support Acknowledge only. Resolve and False positive are single-alert actions, so each gets its own reviewed note.

Open a Camera's Alerts From the Surveillance Library​

From the Surveillance Library, jump straight to the alerts for a camera:

  • On a single camera, open its action menu and select View alerts.
  • With several cameras selected, select View alerts in the action bar (available when every selected item is a camera).

The Surveillance Alerts page opens pre-filtered to the camera or cameras you chose.

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